Technology is moving at an exponential pace, changing how we do business.
Managed IT Services can be used to lighten the load of an in-house IT team, facilitate strategic initiatives or entirely replace the need for in-house IT Support.
A Digit IT Managed IT Services agreement enables you to outsource your hardware, software, phone systems, backup systems, network security, vendors and other vital technology with a predictable monthly fee.
Clients are increasingly moving to outsource their IT based on the following reasons:
Manage budget fluctuations - In our experience, managing budget fluctuations is the main reason businesses choose Managed IT Services – they want their IT operating expenses to be consolidated into a fixed monthly cost. Managed IT Services agreements are typically offered on a subscription model, with clients charged on the same date each month for services rendered in advance. This model removes IT spending fluctuations.
Combat IT talent shortage - In the current employment market, one of the clear benefits of Managed IT Services is that business eliminate the cost of hiring, retaining and training IT staff. IT salaries are increasing across Australia due to increased demand for technical skills and a marked reduction in international talent – there are simply more IT positions than staff. Add to this the complexity of keeping abreast of emerging technologies and the costs associated with training staff to leverage these technologies, and the total cost per team member rises significantly. In short, the ongoing expense of finding IT professional, retaining them and ensuring their skills evolve with new technologies becomes our responsibility.
Access a team of IT specialists - Cloud computing, device fleet management, cyber security and backup and disaster recovery have become necessities. End-to-end networking and robust functionality for the internet, intranet and extranet are must-haves. In short: most businesses now need a combination of innovative hardware and software solutions with the right processes to stay productive and efficient. MSP’s do more than keep the lights on. We enable you to access a team of skilled and certified technical engineers and the ability to solve issues at the first point of contact, with a clear escalation process for complex issues. We deliver round-the-clock monitoring and provide a single point of call for your entire IT infrastructure.
Enjoy guaranteed response times - An internal IT function will be able to deliver fast response times when there is low volume of queries. Response and resolution times will fall when there is a spike in service desk requests, or a difficult issue arises that is outside the IT team’s experience. A Managed IT Services Agreement enables you to access IT Support when you need it, based on Guaranteed Response Times and clear resolution timeframes. At Digit IT response times are prioritised based on the urgency of the issue. For example, a “critical” issue will be responded to within two hours (guaranteed), however, our target is to respond within 15 minutes. Because we have a team of IT technicians, we are equipped to handle peaks in demand and often resolve issues faster, because we have handled the same query for a different customer.
A Digit IT Managed IT Services Agreement enables you to access IT Support when you need it, based on Guaranteed Response Times and clear resolution timeframes. Decrease downtime and increase productivity - The cost of downtime can be quantified as lost productivity, lost revenue, and recovery costs. There may also be some intangible costs that are hard to quantify, such as loss of reputation. Reduce downtime and increase productivity, with proactive monitoring and maintenance of your IT systems and cloud infrastructure. Digit IT cannot prevent a disaster from occurring, but we can mitigate risk via proactive, real-time systems monitoring, regular software and hardware updates and issue detection. Proactively resolving issues also prevents stress (for the MSP and the client). Digit IT also encourages clients to develop a robust Disaster Recovery Plan to minimise downtime during a disaster.
Maximise vendor management - Businesses with effective vendor management can experience the following benefits: better initial offerings, contract cost savings and improved vendor service and performance. A Managed Services Provider will act on your behalf with IT vendors, including: business phone providers, website hosting platforms, internet providers, cloud storage providers, line of business applications and cyber security software providers.
Managed Services Providers typically enjoy good working relationships with vendors and get the opportunity to evaluate solutions before we recommend products to our clients. We can also secure favourable pricing on software, hardware and accessories that you could not secure with vendors directly.
Enjoy proactive IT planning - Sometimes business owners begin searching for an Managed IT Services provider because they recognise there are current gaps in their IT infrastructure, such as cybersecurity, cloud backup or mobile or device management. Proactive IT planning is one of the biggest advantages businesses will appreciate when they engage an MSP. Get full clarity over your IT assets and make more informed decisions with monthly IT system reports and quarterly business reviews. Digit IT Managed IT Services clients also enjoy quarterly face-to-face management meetings, where we offer ideas to optimise your IT infrastructure including IT upgrade planning.
Assist with business compliance - Managed IT Services partners help their customers achieve compliance with data privacy and security legislation while taking away the burden of an up-front fixed cost. MSPs achieve this by providing secure, compliant access to data and applications at a fixed monthly fee; through audits and checks that are built into their managed service; and by giving access to compliance training for their customers to provide to new employees Organizations face a growing number of government regulations. MSPs provide compliance management services to keep their customers in compliance with all relevant regulations. This minimises the risk of non-compliance penalties to the business.
Improve IT security - Increasingly complex and sophisticated cyberthreats follow close on the heels of technological advancements and cost businesses more than just money. It costs them their reputation and the trust of their customers. No business can eliminate risk completely, however when it comes to cybersecurity, prevention is better than cure. Digit IT can help you mitigate risk by monitoring your organisation’s IT infrastructure around the clock to secure your IT infrastructure from cybersecurity threats. Additionally, we can update cybersecurity configurations and antivirus software to protect your business from malicious threats including phishing and malware attacks.
Get a quote for Managed IT Services
Every business is unique with different technology requirements. Digit IT provides tailored Managed IT Services, based on your business needs, existing IT infrastructure and budget.
As your IT partner, Digit IT will ensure you are investing in solutions that meet your current needs and future goals. We’ll help you plan for the future with monthly reports, quarterly meetings and access to expert advice when you need it.
Contact us today on 07 4637 9033 to get a quote for Managed IT Services.
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