Your Role

Digit IT is looking for an experienced Systems Engineer to join our growing team. Based in Toowoomba, you will play a key role in delivering our key service offerings: IT Support, IT Projects, IT Security, Managed Services, Cloud Services and Business Connectivity.

 

This is an intermediate role, suited to someone who has experience providing Level 1 – Level 2 Support within an MSP environment. Strong customer service and IT support skills are a must! 

 

Your Responsibilities 

• Provide onsite and remote Level 1 – Level 2 technical support to our clients

• Monitor and maintain networks, servers and client devices

• Log and resolve tickets in our management system

• Create and maintain client documentation

• Onsite client visits for IT support, installations and IT projects 

 

Your Skills and Experience

• Excellent oral, listening and written communication skills

• Experience in a Systems Engineer role

• Logical and methodical troubleshooting approach

• Strong knowledge of Windows servers

• Experience with Office 365 and Azure

• Knowledge of virtualisation technologies (Hyper-V, VMWare)

• Knowledge or networks (LAN, WAN, VPN and VLAN)

• Backup and recovery (Datto, VEEAM, Acronis & StorageCraft)

• VOIP Telephony, 3CX systems

• Attention to detail and clear, accurate and concise documentation

• A valid driver’s license

• Ability to build and maintain effective relationships

 

Your Benefits

• $60K - $80K + super per annum

• Laptop and mobile phone

• Tailored individual career development plans

• Study leave, training and exam fees 

• Free CBD parking, modern facilities and regular social events

• Great team culture

• Birthday leave – who wants to work on their birthday?

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Join Our Team

Please APPLY TODAY via our Careers page.